Operations Tech II - 3892

MSI is seeking an experienced Operations Tech II to support a Top Government Program in Herndon, VA.


  • Responsible for ordering, implementation, and repairing of the DHS sponsored solution.
  • Must be able to communicate effectively with peers, and customers.
  • Requires hands on technical support of routers, switches, servers, and firewalls in a Data Center and office environment.



  • Associate degree in a related field or equivalent work experience in the communications, networking and/or cyber security fields.
  • Candidate must have demonstrated the ability to work in a consultative manner with others, i.e. establish rapport, interview/fact-find, present options/recommend solutions, follow-up and customer focused behavior.
  • Proven ability to work in a dynamic team environment with changing requirements and competing priorities.
  • Ability to work cross functionally with Engineering and Developers.
  • Proficient with monitoring, troubleshooting of Tier 1/2 events.
  • Proficient with opening trouble tickets (Remedy).
  • Respond to customer inquiries in a timely and professional manner.
  • Proficient troubleshooting ability.
  • Develop and follow a MOP and anticipate problems, and proactively take corrective action.
  • Required computer skills include: Outlook, MS Office application suite, circuit topology, and testing tools. Familiar or Experience with Juniper (JunOS).
  • Experienced with Cisco Networking Hardware. Familiarity with Netscreen Firewalls.
  • Experience with configuring, troubleshooting Tier 1/2 events in switches, routers, and firewalls.
  • Must understand layer 2 and layer 3 technologies (BGP, VLANs, Trunking, ACLs, IPSEC, and L2TP).
  • Must have experience with application level firewalls (proxies).
  • Must have experience with Cisco, Nexus Fex’s and data center setups.
  • Familiar with Monitoring tools (Solarwinds).
  • Basic enterprise Linux skills, VMWare, SQL, and Basic Windows Server Administration.
  • Must be willing to work Shift work 24x7 coverage, weekends and holidays.
  • Candidate must be a US Citizen and hold an active TOP SECRET clearance to be considered for this position.