Tier II Technician - 3726

MSI is seeking an experienced Tier II Technician to support a Top Government Integrator in Washington, D.C.

MSI is seeking an experienced Tier II Technician to support a Top Government Integrator in Washington, D.C. The position works in the IT Service Desk functional area. The environment is enterprise based support and installation of workstations, servers, LAN, mobile devices, printers and all supporting hardware and software.


  • Documents and coordinates service requests using HP Servicer Manager
  • Provides phone support, remotely troubleshooting for hardware and software installation and support
  • Communicates with high profile customers in a professional and courteous manner
  • Performs troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals
  • Provides advanced Customer Service Support & Service Delivery functions
  • Installs and supports Windows 7 and 10, Server 2008 and 2012, MAC OS, MS Office products, Adobe, and other IT applications
  • Configures and maintains wireless mobile devices, including but not limited to Androids and iPhones
  • Provides customers with network technical support
  • Instructs customers and support staff in use of equipment, software, and manuals
  • Possesses the ability to complete multiple simultaneous projects in a timely manner
  • Interfaces with infrastructure, Network Operations, database, and development personnel
Completes all corporate requirements in accord with General Dynamics Information Technology corporate 

 Required Skills:

  • Associates degree; or 5+ years of related experience and/or training; or equivalent combination of education and experience, or holds one or more of: MAC, MCP, MCSE, or MCSA certifications
  • Windows 10 certification and MAC certification preferred
  • A+ Certification preferred
  • Excellent customer service skills
  • High level of Professionalism
  • Strong analytical & problem solving skills
  • Effective communication skills
  • Candidate must be able to follow defined procedures and have fine attention to detail.
  • Ability to work with little or no supervision.


 ??MSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.