Cisco Meraki Engineer - 3646

MSI is seeking a Cisco Meraki Engineer to set up and administer the procedures and processes for Mobile Device Management on Commercial Meraki Wifi. This position is located in San Antonio, TX.


The MDM Support Engineer, is responsible for providing high-quality technical and configuration management support for the U.S. Army IMCOM G9 Child and Youth Services(CYS) Commercial Enterprise Network (CEN).


  • Develop and maintain enterprise configuration as it pertains to MDM within the CEN.
  • Work directly with Cisco Meraki Engineering to resolve issues related to MDM.
  • Develop and maintain a Knowledge Management portal pertaining to MDM within the CEN.
  • Provide asset management of CEN end user devices utilizing MDM.
  • Provide configuration management of CEN end user devices utilizing MDM.
  • Member of CEN Configuration Contol Board (CCB).
  • Provide regular reports to the government on MDM related data.
  • Provide training (as required) on MDM to CEN government personnel.
  • Create/design deployment guides/tutorials for CEN MDM end users.
  • Research and resolve MDM issues reported by CEN.
  • Be a subject matter expert on Cisco Meraki MDM. 

Experience Requirements

  • 5+ years of enterprise network design and engineering.
  • Understanding of OS-level operation of Mac OS X, Windows, iOS, and Android.
  • Superb project management, follow-through, and problem-solving/troubleshooting skills.
  • Subject Matter Expert level experience working with MDM solutions for iOS/OSX/Android.
  • Extensive knowledge and hands-on experience with Cisco network monitoring tools.
  • Experience with LDAP and Apple Profile Manager, and Apple Configurator.
  • Experience with Apple Device Enrollment Program and Volume Purchase Program.
  • Familiarity with Windows Imaging and OS Deployment Solutions.
  • Exceptional communication skills, both verbal and written.
  • Must be able to effectively work well with others.
  • Strong organizational skills with the ability to multi-task and set priorities.
  • In accordance with AR 215-3 and the Crime Control Act, personnel requiring access to government CYS Facilities must possess a favorably adjudicated Child Care National Agency Check and Inquiries (CNACI) and a FINAL favorable investigation must be achieved.
  • Additionally, a favorable health assessment to include required immunizations is also required.

Education/Training Requirements

  • Bachelor or Master’s degree in Computer Science, Computer Engineering or equivalent experience.
  • CCNP certification desired.
  • Information Assurance Requirement: Per DoDD 8570.1, the contract employee must possess one of the following DoD-approved baseline certifications associated with IAT Level II (GSEC, Security+, SCNP, or SSCP) within 6 months of start date.
  • CCNA, CCDP, CCIE are a plus. 


MSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.