NOC Engineer - 3623

MSI is seeking a NOC Engineer to support our government client in Washington, DC! 

Job Description:
The SEC ISS program is seeking an Enterprise Operations Center Engineer in Washington, DC. The selected candidate must be able to obtain a Public Trust Suitability clearance, per contract requirements.

Candidates must have a high level of attention to detail, be able to think independently, and be able to communicate effectively (written and spoken).

The NOC Engineer will be the shift lead, ensuring all NOC duties are performed in a timely manner.  The NOC Engineer will analyze alerts from the monitoring tools, decide if the alert warrants immediate escalation or not (evaluate impact and urgency) and escalate appropriately in a timely fashion.  Once you are ready, you will also be resolving incidents.    

The NOC engineer will serve as a change agent making recommendations as part of our continual service improvement program.  Initially, each EOC Engineer will receive training on 1st shift to gain familiarity and exposure to the SEC environment, infrastructure, tools, and meet staff before moving onto their actual shift. 
The NOC Engineer shifts will be four eleven hour days Wed - Sat 11 am to 9 pm (break and lunch included) OR Wed – Sat 

Responsibilities:
Task and responsibilities in this role include, but are not limited to the following:
Evaluating Alerts for Impact and Urgency
Reviewing Log files, Tickets and other sources to identify Incident Trends, then create a ticket for the Subject Matter Expert to resolve their root cause
Creating SOPs for other EOC Engineers
Ensuring the EOC Specialists are performing their tasks in a timely manner
Performing EOC Specialist’s duties when necessary (Sending Alerts, Starting Bridges, Documenting time lines, facilitating meetings, etc.)
Dealing with multiple simultaneous high priority issues (Bridges, Alerts, Alarms, phone calls)

 

 

 

 

 


Qualifications:
Minimum of 4 years related experience providing support to an enterprise operations center (or NOC), monitoring and managing enterprise systems and networks using advanced technologies and tools.
Minimum of 3 years’ experience as a Systems Administrator or Network Administrator or Network Engineer or NOC Engineer.  
Minimum of 3 years’ experience troubleshooting and resolving incidents (break fix)
Minimum 3 years’ experience using Monitoring tools 
Minimum 3 years’ using Ticketing systems such as Service Now, Remedy, HP Service Manager

Desired:
ITIL Certification (v3)
Microsoft Office Tools (Outlook, Excel, SharePoint, and Word)
Experience writing Standard Operating Procedures (SOPs)

 

MSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.