Helpdesk Technical Representative - 3618


Job Description:

Represents company to external and/or internal customers, answering product or service-related questions. Provide customer assistance and problem resolution to a wide variety of customers across business areas. Responds to non-routine customer calls, email and web inquires, providing a single point of contact for problems.

DESIRED QUALIFICATIONS: Prefer BS degree and minimum of four years of experience.

  • Provides technical support to our Navy customer for NMCI operational issues, customer delivery and acquisition and alteration of any, an all, NMCI seats/peripherals/software/hardware/network access permissions and group policies within the service region
  • Assists in seat management  and customer support services including installation, configuration, troubleshooting, customer assistance and/or training in response to customer requirements
  • Application of complex, fact-finding, analytical and/or problem-solving techniques to identify interrelated program problems; ability to draw conclusions and recommend appropriate actions and/or solutions to improve mission effectiveness
  • Management of long and short-term Navy DoD project requirement planning, to include installation, configuration and upkeep of computer assets, server upgrades and installations, and network peripherals/printers/VTCs/Wi-Fi routers.

Skills

  • Ability to provide IT technical support and customer services on an array of hardware, software and systems access/connectivity issues.
  • Must be able to lift 20 pounds and climb stairs
  • Experience with computerized inventory and asset management
  • Systems account management and completion/documentation of move/add/change (MAC) submissions.

Two (2) years within the last three (3) years of intensive and current experience demonstrating experience working independently on highly complex projects involving analysis, support, configuration, and maintenance of LAN and laptop and/or desktop computer applications is required.  Hardware and software components and system maintenance includes LAN workstation, server, or other components related to the LAN system and end-user laptop and desktop computer workstations.  Experience may include cable (Fiber, Coax. Twisted-Pair), workstation components (Interface Cards, floppy/hard disk, drivers) installation; configuration (Multiple Access Units (MAUs), Attachment Unit Interfaces (AUIs), hubs, gateways, routers, bridges); network and laptop and/or desktop computer software (operating systems, office automation applications); testing system components, tracing and repairing outages, diagnostics, and minor hardware repair. 

Required Baseline Certification:   AT Level II (GSEC or Security+CE or SSCP or CCNA-Security).  DoD 8570 states that a cert must have been received within the past three (3) years in order to be considered current and eligible to work on a Government site.


MSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.