Desktop Support Technician - 3583

MSI is seeking a Desktop Support Technician to support our government client in Arlington, Va.


The Federal Deposit Insurance Corporation [FDIC] mission is to preserve and promote public confidence in the U.S. financial systems by insuring deposits in banks and thrift institutions for up to $250,000; by identifying, monitoring, and addressing risks to the deposit insurance funds; and by limiting the effect on the account and the financial system when a bank or thrift institution fails.

US Citizenship is required. Background Investigation is required. Must have a current clean financial background.

Job Description:

  • Installs, operates, maintains, repairs and modifies equipment.
  • Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
  • Analyzes and evaluates products and related performance.
  • Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
  • Installs upgrades and removes products ensuring coordination engineering field change.
  • Maintains effective customer communications and relations.
  • May provide onsite training of customer support personnel.

Qualifications:

  • HS Diploma or equivalent + 1 years of relevant experience
  • A+ Certification and Network+ Certification are a plus but not required
  • Knowledge of ServiceNow Asset Management desired
  • Attention to detail
  • Experience providing troubleshooting for desktops and laptops in a Windows 7 environment
  • Install and configure hardware and software for Windows 7 OS
  • Must be able to work independently
  • Must be a team player
  • Must have ability to manage conflicting priorities in a fast paced dynamic environment
  • Solid customer service skills
  • Good communication skills
  • Good Organization skills
  • Knowledge of Encore Swimage Imaging platform
  • Familiarity with HP Printers and Ricoh MFD units
  • Experience with workstation deployments/decommissioning
  • Good Wire Maintenance Practices

 

MSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.