Process Engineer - 3578

Metro Systems is seeking a Process Engineer to assist with implementation of a new system designed to re-engineer existing tort claims process.  Will assist with change management, system testing, UAT, and training development and implementation.  Will also work with tort claims team to review documentation and become familiar with tort claims process.


Responsibilities:

  • Become familiar with proposed tort claims system
  • Assess training needs and logistical planning across entire agency.
  • Attend future Sprint Demos, and begin testing.
  • Coordinate with our current stakeholder testers during testing to see if they have questions or concerns and to assist with troubleshooting.
  • Begin review and test of job aids.
  • Help train the all the users.
  • Help with UAT testing to become familiar with the system and can be used to assist in final development/review of training materials, job aids and customer service scripts.

 


Qualifications:

  • 10+ years of Business Process Re-engineering
  • 10+ years of Change Management and Training/Knowledge Transfer experience
  • 5+ years of system/UAT testing
  • Strong communication skills at all levels of an organization

 

MSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.