Production Support Specialist - 3561

MSI is seeking a Production Support Specialist to support our government client in Bethesda, MD!

Job Description:

The NIH BTRIS Program is a data warehouse for all of the research done by intramural scientists since 1976 and includes over 19 billion rows of data from over half a million patients. Our government client seeks a Production Support Specialist who understands the importance of delivering high quality metrics and consistently keeping management informed about the status of the production environment, delivering top quality service that our NIH client has come to expect. This position reports to the Technical Manager.

 Responsibilities for this Position:

  • Communicate both written and orally to users of all levels and varying levels of NIH
  • Monitor and report on daily status of data movement in production environment. 
  • Log and communicate ETL status, database performance and metrics, load error monitoring and troubleshoot ETL issues.
  • Performs installation and maintenance of various COTS and custom software on Linux and Windows environments.
  • Works closely with the vendors/stakeholders to develop reliable processes for integration of data with existing systems and software.
  • Monitor and troubleshot the HL7 interfaces receiving both live feed and file data for ETL processes
  • Install, configure and maintain client and server side applications running on Oracle and Java technologies.
  • Perform important time-sensitive reporting that includes monthly system utilization statistics reporting directly to the client, as well as bi-weekly data team project status reports to the program manager.
  • Coordinate communications between functional areas and the client to ensure that the integration of existing and new, enhanced reporting offerings met client specifications and expectations.
  • Process various data extraction and data loading requests from business team and end users, utilizing both Microsoft SQL Server and IBM Netezza sources
  • Maintain standard operating procedures for position functions 

 Required Skills: 

  • Excellent written and oral communication skills
  • PL/SQL or T-SQL Experience
  • MS Excel Experience


MSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.