Support Transition Analyst/Engineer - 3557

Metro Systems is seeking a Support Transition Analyst/Engineer for our client in the Pensacola, FL area. 


Major Responsibilities:

  • Proven working experience in software engineering, technical writing, software and operational documentation.
  • Ability to deliver high quality deliverables paying attention to detail.
  • Ability to quickly grasp complex technical concepts and make them easily understandable for operations personnel.
  • Communications skills, ability to work with others clarifying and defining ideas.
  • Software expertise with MS Word, WordPerfect, Excel, Office, PowerPoint, Visio, Adobe Acrobat, and Share Point.
  • Familiarity with ITIL, SDLC, and software development; computer operations; and project management
  • Experience with technical writing.
  • HP Tools experience desired, but not required.
  • Assess operational considerations of broad range of IT projects including network management and performance monitoring, application/infrastructure development.
  • Skilled at turning concepts into clear procedures and giving documents a task-oriented focus in collaboration with Technical Writers
  • Work with internal teams to obtain an in-depth understand of the systems and documentation requirements.
  • Provide operational engineering services to the infrastructure groups to enhance Standard Operating Procedures (SOP), and document other internal processes.
  • Assist in establishing process and procedures to assess and report active monitoring in their production and other targeted environments.
  • Develop and enhance technical documentation in support of client’s infrastructure teams.
  • Work with technical and operations team to document monitoring processes.
  • Analyzed existing and potential system documentation, focusing on re-use and single-sourcing opportunities.
  • Create and maintain the information architecture and standardization.

MSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.