Desktop Support Technician - 3517

MSI is seeking a Desktop Support Tech to support our client located in Charlotte, NC.


  • Provide Desktop Support to all organization employees-approx. 70 users
  • Configure and troubleshoot routers and networks.
  • Maintain call logs and follow-up responsibility for support calls.
  • Create documentation for standard support and escalation procedures.
  • Document all locations, hardware, networks, equipment. Competencies


  • Basic knowledge and understanding of help desk operations.
  • At least 1 year of previous experience supporting IT operations.
  • Experience in basic hardware maintenance, networking, and software support.

Additional Skills:

  • Strong skills in hardware and network support.
  • Be comfortable and able to operate in a rapidly growing environment.
  • Understand customer support protocols.
  • Have familiarity with help desktop type operations.
  • Possess strong verbal and written communication skills. The ideal candidate will:
  • Be a fast learner who is not prone to over-analyzing.
  • Have a clear focus on high quality
  • Be comfortable in a growing company environment, utilizing limited resources.
  • Good personal judgment and initiative to develop effective solutions to challenges
  • Friendly and cooperative personality, conducive to substantial phone time with customers.


  • Microsoft Exchange Experience
  • Active Directory Experience
  • Windows up to version 10
  • Microsoft Office applications
  • Networking Understanding of TCP/IP, DNS, WINS, LAN/WAN, Routers, Firewall
  • Experience working with 2008 servers i.e. creating domain accounts, active directory
  • Experience with computer hardware installing and troubleshooting/diagnosing
  • Basic Windows Desktop Support
  • Experience with iOS devices
  • Knowledge of Open source application would be helpful.
  • Knowledge of VMWare / Microsoft Hyper-V


MSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.