Tier II Helpdesk - 3505

MSI is seeking a Tier II Helpdesk professional to support a top government integrator in Washington, D.C.  


  • Provide on-site desk-side and remote support for a range of software and hardware issues; to include applications, mobile devices, VPN assistance, PC and MAC workstations and printers.
  • Demonstrate detailed knowledge of microcomputer software and hardware network operating systems, Active Directory administration, advanced PC applications, Apple computers, Internet services, multi-media, wireless technologies, security programs and messaging software


  • 3 years minimum experience in IT call center environment
  • 3 years minimum experience with Microsoft Windows and Office
  • 3 years minimum experience supporting Mobile devices IOS, Android, Blackberry
  • 1 year minimum experience with MAC OS
  • 1 year minimum experience supporting clients using remote access software
  • 1 year minimum experience supporting remote connectivity (VPN)
  • Must have excellent written and verbal communication skills
  • Related IT certifications preferred but not required


MSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.