Call Center Support - 3484

MSI is seeking a Call Center Support to support our government client in Washington, DC. 


Qualifications: Must have a minimum of 3 years of experience supporting an IT service desk.

Duties:

  • Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request.
  • Provides detailed level answers on Windows & Office applications and provides escalation and routing for complex issues and requests.
  • Maintains ownership of calls throughout the lifecycle of the users request to include following up with end-user and escalation team.
  • Researches customer concerns and find appropriate resolutions.
  • Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.

MSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.