Remedy Admin - 3440

MSI is seeking a Remedy Admin to support our government client in Reston, Va.


Key Role:

Manage, configure, and maintain BMC Remedy v9.x ITSM Suite of tools, including MyIT and SmartIT and BMC Discovery. Configure Remedy Change Management, including approval routing and processes and predefined change tasks for appropriate groups. Install and configure Remedy Asset Management and CMDB integrated with BMC Discovery and other discovery tools, including SCCM and NetBrain. Implement Remedy knowledge management and integrate it with MyIT and SmartIT, giving users and technicians the ability to search for potential solutions to issues. Implement and update MyIT and SmartIT for the user community. Provide administration of all Remedy production, staging, and development environments, including user account creation and management of permissions. Maintain responsibility for all system documentation and user support.


 Basic Qualifications:

  • Experience with Remedy 9.x ITSM Suite and BMC Discovery
  • Knowledge of ITIL
  • Ability to administer and configure Remedy 9.x ITSM Suite
  • TS/SCI clearance
  • HS diploma or GED

 Additional Qualifications:

  • ITIL Foundations v3 Certification

 

MSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.