Telephony Engineer - 3202

Metro Systems is seeking an experienced Telephony/PBX Engineer to provide engineering support for existing and proposed telephone infrastructure. 


  • Completing system analysis on existing PBXs and/or voice mail systems.
  • Creating technical specifications for Request for Proposal (RFP).
  • Evaluating Supplier responses leading to the recommendation to procure Avaya Communications Manager IP-PBXs and/or Avaya Aura Messaging voice mail systems.
  • Coordinating and assisting with system installations and upgrades. Work will be completed with the oversight of the group lead or other assigned group members.
  • Advanced trouble shooting support


  • 10+ years of experience with telephone/voice engineering concepts, fundamentals, and theory for voice networks and call routing schemes.
  • Experience with telecommunications site build-out (including installation of PBXs, IP-PBXs, voice mail systems, station cabling, QoS, POE, etc.)
  • Specific knowledge of Avaya G450/S8300 CM, CMM, and AAM are preferred.
  • Experience with Nortel CS1000.
  • Experience with Mitel.
  • Oral and written communication skills (includes technical writing).
  • Effective computer skills including detailed knowledge and experience with Microsoft Office Products Excel, Word, Outlook, Visio, and Power Point. 
  • Candidate should have strong analytical and problem solving skills, the ability to interpret codes, regulations and practices; ability to work within a team environment.


MSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.