Information Systems Technician - 2877


•Provides installation; maintenance and troubleshooting support of information systems applications and related peripheral hardware.

•Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.

•Installs and configures applications software and related hardware (such as desktops; servers; and related peripherals like printers; scanners; drives; monitors and video teleconferencing hardware).

•Provides software and system troubleshooting and support.

•Provides technical support and training to end-users.

•May provide guidance and work leadership to less-experienced technicians.

•Maintains current knowledge of relevant technology as assigned.

•Participates in special projects as required.


Unique Qualifications:

  • Hands on Computer/Printer/Copier set up and support Desktop Services
  • Installs and maintains various models of thick client and thin client workstations; monitors; keyboards; mice; KVM switch boxes; printers; and scanners; as well as all associated cabling.
  • Works with Active Directory in maintaining and servicing of user accounts.
  • Configures and hardens printers both remotely and through touch maintenance.
  • Works directly with customers requesting service; including high level senior leadership customers.
  • Works with electronic ticketing system to manage and document customer service requests.
  • Provides initial set-up of IT equipment for office spaces as well as office IT equipment relocations.
  • Provides Tier 2 support and employs best practice troubleshooting skills in maintaining all equipment and specified above; as well as a multitude of applications to include the full MS Office Suite; among others.
  • Operates within the SCCM ConfigMgmt Console to deploy baselined OS and software as well as to maintain Group Policy.
  • Works to deploy and maintain iPhones; pagers; and other manner of Personal Communication Devices to ensure mobile capabilities for customer.

 

MSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.