Desktop Support Technician - 2835

Metro Systems is seeking a Desktop Support Technician for our client in the Mclean, VA area. 

Plan, install, and/or support equipment to include (but not limited to) workstations, mobile devices, printers, cable distribution systems, servers, telephony systems, audio/visual equipment, routers, switches, modems, electrical systems and equipment, and other circuit specific devices associated with local and wide area networks and emergency power systems.


  • Provide desktop support to all organization employees in person/deskside and via phone.
  • Experience working in a large environment.
  • Respond to, evaluate and prioritize incoming support requests; maintain SLAs and document support requests in ticketing system (ticketing system is HP Service Manager – not mandatory to have)
  • Possess strong skills in hardware and network support, learning, understanding, and supporting new software applications
  • Ability to troubleshoot Windows 7/10 and Active Directory issues.
  • Perform installation and configuration of workstations, printers, cable distribution systems, and other related equipment as applicable
  • Perform other duties as assigned


  • Degree or formal training/education in Information Systems, Accounting, Finance or a related field and A+, Network+, and/or MCP (Microsoft Certified Professional), Cisco Certifications
  • Formal training/education in Information Systems, or a related field and A+, Network+, and/or MCP (Microsoft Certified Professional)


MSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.