Data Center Support Engineer - 2735


As a Support Engineer with DCOSE (Data Center Operations Support Engineering) you will help troubleshoot, diagnose, and support massive distributed systems. You are a point of escalation for complex issues to dive deep for solutions as well as provide guidance and knowledge-shares. You will work directly with the various service owners and hardware design teams to collaborate on hardware issues within the fleet. You drive the team to improve operational efficiency for all services through root cause and trend analysis with the identification and development of SLA, metrics, monitors, procedures, tools, and documentation. You think proactively and work to prevent support issues before they are realized. You participate in design reviews to identify and mitigate support risks. You work closely with development and QA teams to improve the change management life-cycle. You have a deep understanding of production architecture and are familiar with operating system best practices. You identify, communicate and drive small production architecture changes. You design and develop complex high performing scripts and applications.

 

Responsibilities:

 

Help develop tools to identify and remediate hardware issues

Drive operational efficiency improvements over hardware fleet

Initiate service improvements in the production environment

Handle and troubleshoot support incidents within SLA’s

Assist in developing methods for incident reduction

Monitor various data sources for unidentified fleet issues

Participate in on-call rotation and provide after-hours support

Collaborate with outside teams to resolve customers issues

 


3+ years overall development/technical support experience

Experience with support procedures and methodologies

Strong understanding of x86/x64 hardware platforms and components

Experience with large database driven websites and web technologies

2+ years experience with a UNIX/Linux operating system

1+ years scripting experience (e.g. Perl, Shell)

Experience with networking

Highly organized and able to coordinate with other team members

* All candidates must possess a valid driver's license, their own vehicle, and will need to pass a driving record check to operate company vehicles. Travel between sites/locations during the workday may occur.

 

* Employment for all candidates is contingent upon pass a background check.

 

Preferred qualifications

 

Bachelor’s Degree in a technical field of study such as Computer Science

Excellent hardware troubleshooting skills

Excellent documentation skills

Understanding of production monitoring and metrics

Experience writing complex scripts

Python or Ruby experience

Experience in a 24/7 production environment                 


MSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.