Voice Infrastructure Analyst - 2560

Metro Systems is seeking a Voice Infrastructure Engineer for our client in the Pensacola, FL area. Strong Cisco skills with knowledge of Avaya will be extremely beneficial for the migration from Avaya to Cisco.


  • Define the core work definitions/operating model, demonstrating the step-by-step life cycle of the process and document the execution process flows
  • Ensure compliance with client ISD standards and best practices
  • Identify and analyze opportunities for new and/or improved processes, data, or technology; provide clear picture of possible outcomes
  • Present complete and organized documentation of processes, systems, and data
  • Develop, recommend and document adjustments to workflow to streamline processes
  • Discover issues and determine scope, scale and impact
  • Efforts to build the short and long-term infrastructure of the respective business domain knowledge
  • Ensure clear, concise and effective communication of material
  • Evaluating and recommending changes to standard client templates and methodologies
  • Provide input into best practices for the respective business area
  • Separates and combines tasks into efficient workflow to improve operations and overall performance of supported processes
  • Serve as subject matter expert regarding business functions, systems, policies and/or procedures
  • Perform other duties as assigned


  • Hands on experience configuring, maintaining and supporting Cisco switching and VOIP infrastructure across multiple enterprise environments with strong Unified Communication Manager best practice experience.
  • Solid hands-on experience administering Avaya ACM/ASM, AAM, CMS, AES
  • Hands-on experience managing/ordering trunks and routing on Avaya ACM/ASM, including TDM/SIP trunks, Dial plan/ARS/AAR
  • Hands-on experience with Oracle SBC and carrier SIP Trunking
  • Experience and knowledge of VDN/Vector/Skill and Number manipulation
  • Experience with Avaya Unified Communications
  • Experience with Cisco UCM and voice architecture
  • Hands -on experience with Avaya System and Session Manager (routing)
  • Deep understanding on Avaya Aura architecture and enterprise redundancy.
  • Hands-on experience managing Avaya gateway, H.323 and SIP endpoints/circuits
  • Experience that demonstrates knowledge and understanding of Voice and Data communication concepts, installation and maintenance
  • Knowledge of CTI, LAN/WAN communications, switches and routers
  • Ability to work and collaborate with all levels of management, staff and vendors