Desktop Implementation - 1435

Metro Systems, Inc. is seeking a Helpdesk Specialist for our client on-site at the Pentagon in Arlington, Virginia.


Description:

  • Provide phone and in-person support to customers in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors.
  • Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.
  • Disconnect existing computer systems and install new VDI zero-client machines.
  • Conduct analysis of product installations, modifications, and enhancements in accordance with documented procedures and specific customer specifications.
  • Troubleshoot technical problems and issues, determine technical solution in accordance with product and customer specifications, and recommend actions to company or customer representatives for coordinative product solution.
  • Assess customer needs in accordance with customer specifications.
  • Conduct technical training and product briefing with customers and act as a local on-site representative for this deployment. 

 


Requirements:

  • Must have excellent communication and strong customer service support skills, and the ability to follow instructions.
  • A+, Sec+, and/or Net+ certifications are preferred.
  • Active Secret clearance is required.